In, a new incident is created or an existing incident is reopened by the Service Desk. This may include URL links to the Bomgar console with the content of the discussion via a chat with the files exchanged during the session.Ĭall from a user to the Service Desk to report an incident. For incidents, all information is stored in the form at the end of the session.see Different remote support configurations A Bomgar session can be opened from any form (e.g.You can use this integration for both remote support during sessions with a user and during sessions with Jump Clients. It enables Service Desk technicians to perform an accurate diagnosis or to access a user workstation through a remote connection in order to solve IT-related problems or to provide assistance in performing tasks. Integration Summaryīomgar is a secure remote support solution that allows remote access to workstations, servers, point-of-sale systems or mobile devices.
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scripts to be used), please contact the Consulting & Professional Services team, the Support team, or your service provider and integrator. To find out more about this integration (e.g. This document describes an integration process that has already been implemented in a customer context. The method you select will depend on business requirements, architectural and security constraints as well as the characteristics specific to each third-party application or service. You can integrate third-party systems with in many ways.
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